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Return Policy
RETURN POLICY
Last Updated: 02/11/2025
Thank you for shopping with Forever Free Media / Wonder Tec.
Because our products are handmade and made-to-order, our return process differs from traditional retail stores.
This Return Policy explains what customers may do if there are problems with an order and outlines our limitations for custom goods.
1. GENERAL POLICY – CUSTOM, MADE-TO-ORDER ITEMS
1.1. All products sold through our store are handmade, custom-built, and made-to-order.
1.2. Because each item is produced specifically for each customer, we do not accept general returns or exchanges.
1.3. Once production has started, the order is considered customized and is not eligible for return unless required under applicable law.
1.4. We do not accept returns based on personal preference, cosmetic variations, or buyer’s remorse.
2. DAMAGES AND ISSUES
We take great care to quality-check, test, and document each order prior to shipping.
However, if your order arrives damaged or you believe something is wrong, please follow the steps below.
2.1 Report Timeframe
You must report any damage, missing items, or issues within 48 hours of delivery.
2.2 Required Documentation
To process a claim, we require clear photos of:
- The shipping box
- Inside packaging
- The item and specific damage
- Any missing components
Failure to provide proper documentation may result in a denied claim.
2.3 Handling of Approved Damage Claims
Once reviewed, we may provide one of the following depending on the situation:
- Replacement parts
- Repair options
- A return-for-repair authorization (if applicable)
- A partial refund at our discretion
- A full replacement in rare cases
We may also compare provided photos to our pre-shipment documentation.
3. NON-RETURNABLE ITEMS & EXCEPTIONS
The following items cannot be returned, exchanged, or refunded:
3.1 Custom and Made-to-Order Items
All products, as they are built specifically for each customer.
3.2 Electronic Components Once Modified or Altered
Any damage caused by user handling, opening the device, improper use, exposure to moisture, or modification.
3.3 Items Damaged by Improper Use
Damage caused by the customer after delivery is not eligible for return or refund.
3.4 Items Lost or Stolen After Delivery
If a carrier marks a package as “delivered” and the item is subsequently stolen, misplaced, or lost by the recipient, we cannot accept a return or refund.
3.5 Sale Items or Rush-Processed Orders
Orders processed with the $75 Rush Processing fee are not eligible for cancellation or return once production has started.
4. EXCHANGES
Because all products are custom-made, we do not offer direct exchanges.
If there is a functional issue verified by documentation, the resolution will be handled under Section 2 (Damages and Issues).
5. REFUNDS
5.1 Refund Eligibility
Refunds may be issued only under the following conditions:
- Production has not begun
- A verified damage or defect claim cannot be resolved through parts or repair
- A cancellation is approved before any material has been purchased or work has started
5.2 Non-Refundable Situations
Refunds will not be issued for:
- Buyer’s remorse
- Delays within the stated production window
- Cosmetic imperfections consistent with handmade items
- User-caused damage
- “Item Not Received” claims filed before the production period is complete
- Failure to read the production timeline or return policy
5.3 Refund Method
When approved, refunds are issued to the original payment method.
Refund timing depends on the payment processor (PayPal, credit card issuer, etc.).
6. RETURN-FOR-REPAIR PROCEDURE (IF APPROVED)
If a return is approved for repair:
6.1. We will issue a Return Authorization Number (RMA).
6.2. Unauthorized returns will be refused and returned to sender.
6.3. Customers are responsible for safe packaging and return shipping unless otherwise stated.
6.4. Repair times vary depending on workload and parts availability.
6.5. Once repaired, the item will be shipped back to the customer.
7. FRAUD PREVENTION AND DISPUTE HANDLING
To protect both customers and our business:
7.1. Each order is photographed, logged, and documented before shipment.
7.2. Package weight, label creation time, and item contents are recorded.
7.3. These records may be submitted to PayPal, TikTok Shop, Etsy, or credit card issuers to dispute fraudulent claims.
7.4. Filing an “Item Not Received” or SNAD claim inconsistent with documented facts violates store policy and may restrict future purchasing privileges.
8. CONTACT INFORMATION
If you need assistance with a damaged item or have questions about your order, please contact:
Email: MyWonderstone@gmail.com
